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SMA Service. Profitable. Reliable. Affordable.
Service & Support
Do you need technical support?
SMA Services
SMA offers you the perfect services to reap the benefits of your PV system over its entire service life. Secure your PV system now using an extended warranty or improve your yields through regular maintenance or through the complete PV system management (Operations & Maintenance).
Commercial systems and power plants
SMA provides individual service solutions for commercial systems, PV power plants and independent power supply.
Authorized Service Partner Network
With many emerging markets the PV market is far more fragmented than before. We ensure a stable authorized service partner network to serve our customers in the following non-SMA countries.
Tirathai
Tirathai E & S Co., Ltd.
516/1 Moo 4, Bangpoo Industrial Estate
Sukhumvit Road, T. Praksa, A. Muang
Samutprakarn 10280
Tel.: +66 (0)63 1799886
Mail: sma.trtens@gmail.com
Koennen
Koennen Technology Sdn Bhd
29 Jalan 6/89B Kawasan Perindustrian Trisegi
Off Jalan Sungai Besi
57100 Kuala Lumpur, Malaysia
Tel.: 60 3 7972 1468
Mail: support@koennen.my
Enerone
Enerone Technology Co., Ltd.
13th FL, 560, Eonju-ro, Gangnam-gu
Seoul, 06144, Korea
Tel.: 82 2 520 2666
Mail: Service@enerone.energy
Hengs
Hengs Technology Co., LTD
No.168, Yongkehuan Rd.,
Yongkang Dist., Tainan City 71041, Taiwan (R.O.C.)
Tel.: 0800 062 202
Mail: t.sma@hengs.com
Scube Technologies Ltd.
Scube Technologies Ltd.
Liliy Arcade, 74 Mirpur Road
Dhanmondi, Dhaka-1205
Bangladesh
Tel.: 880 1713 477810
Mail: service-sma@scube.com.bd
Solar Hive Pte Ltd
Solar Hive Pte Ltd
1 8 Boon Lay Way #06-107
Trade Hub 21
Singapore 609966
Tel.: 65 6515 4780
Mail: service@solarhive.com.sg
Aiswei
Aiswei New Energy Tchnology (Jiangsu) Co., Ltd
No. 198 Xiangyang Road, Suzhou, 215011, P.R. China
Tel.: 86 4008019996
Mail: service.china@aiswei-tech.com
Aktor Facility Management
Ermou 25
14564 Kifisia
06 Attiki
Greece
Tel.: +30 210 818 4550
Mail: sma-service@ellaktor.com
Terms a.s.
TERMS a.s.
Planá 67, 370 01 České Budějovice
Česká republika
Tel.: +420 387 685 111
Mail: sma@terms.eu
Terms a.s.
TERMS a.s.
Planá 67, 370 01 České Budějovice
Česká republika
Tel.: +420 387 685 111
Mail: sma@terms.eu
Terms a.s.
TERMS a.s.
Planá 67, 370 01 České Budějovice
Česká republika
Tel.: +420 387 685 111
Mail: sma@terms.eu
Terms a.s.
TERMS a.s.
Planá 67, 370 01 České Budějovice
Česká republika
Tel.: +48 123 966 320
Mail: smaserwis@terms.eu
Renovatio Asset Management
Nordului Street, No. 62D
sector 1, Bucharest
Romania
Tel.: (+)40318053636
Mail: service@renovatiosolar.ro
Renovatio Asset Management
Nordului Street, No. 62D
sector 1, Bucharest
Romania
Tel.: (+)359879263733
Mail: service@renovatiosolar.ro
Ledico Green Energie
Lazrov, POB 17091 31
75654 Rishon Lezion
Israel
Tel.: +972 39630081
Mail: greenenergy@ledico.com
Dekom Telekomünikasyon Ve Servis
Ilkbahar Mah. 620.Sk No:4
06550 Cankaya (Ankara)
Turkey
Tel.: +90 242 243 0605
Mail: service@sma.com.tr
FF SOLAR Energias Renováveis Lda.
Zona Industrial da Feiteirinha Lt. 1
8670-440 Aljezur
Portugal
Tel.: +351 282 094 779
Mail: sma-service-portugal@ffsolar.com
Megatron Energy Services
Unit 1, Dresmaplatz
Nickel Street, Prosperita
Windhoek, Namibia
Tel: +264 (0) 837230800
Email: info@menergy.com.na
Ideatek
R. Tapajós, 543 - Barcelona
São Caetano do Sul - SP, 09551-230
Tel.: +55 (11) 2376-3387
Tel.: +55 (11) 4861-2291
Mail: Service@SMA-Brazil.com
SJ Solar SriLanka
SJ Solar SriLanka
12G 1st Ln
Boralesgamuwa
Sri Lanka
Tel.: 94 76 0920878
Mail: dinesh@sjsolar.com.sg
ESI Philippines Transformer Service Corp.
ESI Philippines Transformer Service Corp.
95 Lodlod Avenue, Brgv, Aya, San Jose,
Batangas,
Philippines
Email: Contact_sma@esiphilippines.com
Phone: +639171292226
Solarhive Pte Ltd
(Service Provider)
Beverly Hills, H # 98/B (3rd Floor), Block-CESA, Gulshan Avenue, Dhaka 1212
Bangladesh
Phone: +880 1816 425232
Mail: sales@solarhive.com.sg
PT Biana Daya Nusantara
Jl. RungkutIndustri III/ 56, Surabaya 60293
Indonesia
Phone: +62 31 99847565
Mail: service_sma@bianadaya.com
SNE Vietnam
No.29, Lane 14,
Hamlet 1 Ta Thanh Oai Cummune
Thanh Tri district
Hanoi 10000
Viet Nam
Tel.: 84 931 123 000
Mail: sma-vietnam@infras.com
3W Power Ukraine
Zhylyanska Street 31
01033 Kyiv
Ukraine
Tel.: +38 050 346 35 43
Tel.: +38 050 460 69 99
Email for service: service.ua@aegps.com
Tirathai E & S Co., Ltd.
516/1 Moo 4, Bangpoo Industrial Estate
Sukhumvit Road, T. Praksa, A. Muang
Samutprakarn 10280
Tel.: +66 (0)63 1799886
Mail: sma.trtens@gmail.com
Koennen Technology Sdn Bhd
29 Jalan 6/89B Kawasan Perindustrian Trisegi
Off Jalan Sungai Besi
57100 Kuala Lumpur, Malaysia
Tel.: 60 3 7972 1468
Mail: support@koennen.my
Enerone Technology Co., Ltd.
13th FL, 560, Eonju-ro, Gangnam-gu
Seoul, 06144, Korea
Tel.: 82 2 520 2666
Mail: Service@enerone.energy
Hengs Technology Co., LTD
No.168, Yongkehuan Rd.,
Yongkang Dist., Tainan City 71041, Taiwan (R.O.C.)
Tel.: 0800 062 202
Mail: t.sma@hengs.com
Scube Technologies Ltd.
Liliy Arcade, 74 Mirpur Road
Dhanmondi, Dhaka-1205
Bangladesh
Tel.: 880 1713 477810
Mail: service-sma@scube.com.bd
Solar Hive Pte Ltd
1 8 Boon Lay Way #06-107
Trade Hub 21
Singapore 609966
Tel.: 65 6515 4780
Mail: service@solarhive.com.sg
Aiswei New Energy Tchnology (Jiangsu) Co., Ltd
No. 198 Xiangyang Road, Suzhou, 215011, P.R. China
Tel.: 86 4008019996
Mail: service.china@aiswei-tech.com
TERMS a.s.
Planá 67, 370 01 České Budějovice
Česká republika
Tel.: +420 387 685 111
Mail: sma@terms.eu
TERMS a.s.
Planá 67, 370 01 České Budějovice
Česká republika
Tel.: +420 387 685 111
Mail: sma@terms.eu
TERMS a.s.
Planá 67, 370 01 České Budějovice
Česká republika
Tel.: +420 387 685 111
Mail: sma@terms.eu
TERMS a.s.
Planá 67, 370 01 České Budějovice
Česká republika
Tel.: +48 123 966 320
Mail: smaserwis@terms.eu
Nordului Street, No. 62D
sector 1, Bucharest
Romania
Tel.: (+)40318053636
Mail: service@renovatiosolar.ro
Nordului Street, No. 62D
sector 1, Bucharest
Romania
Tel.: (+)359879263733
Mail: service@renovatiosolar.ro
Ilkbahar Mah. 620.Sk No:4
06550 Cankaya (Ankara)
Turkey
Tel.: +90 242 243 0605
Mail: service@sma.com.tr
Zona Industrial da Feiteirinha Lt. 1
8670-440 Aljezur
Portugal
Tel.: +351 282 094 779
Mail: sma-service-portugal@ffsolar.com
Unit 1, Dresmaplatz
Nickel Street, Prosperita
Windhoek, Namibia
Tel: +264 (0) 837230800
Email: info@menergy.com.na
R. Tapajós, 543 - Barcelona
São Caetano do Sul - SP, 09551-230
Tel.: +55 (11) 2376-3387
Tel.: +55 (11) 4861-2291
Mail: Service@SMA-Brazil.com
ESI Philippines Transformer Service Corp.
95 Lodlod Avenue, Brgv, Aya, San Jose,
Batangas,
Philippines
Email: Contact_sma@esiphilippines.com
Phone: +639171292226
(Service Provider)
Beverly Hills, H # 98/B (3rd Floor), Block-CESA, Gulshan Avenue, Dhaka 1212
Bangladesh
Phone: +880 1816 425232
Mail: sales@solarhive.com.sg
Jl. RungkutIndustri III/ 56, Surabaya 60293
Indonesia
Phone: +62 31 99847565
Mail: service_sma@bianadaya.com
No.29, Lane 14,
Hamlet 1 Ta Thanh Oai Cummune
Thanh Tri district
Hanoi 10000
Viet Nam
Tel.: 84 931 123 000
Mail: sma-vietnam@infras.com
Zhylyanska Street 31
01033 Kyiv
Ukraine
Tel.: +38 050 346 35 43
Tel.: +38 050 460 69 99
Email for service: service.ua@aegps.com
For PV Professionals: SMA Service Line Phone Numbers
Our expert teams will help you with technical questions. PV system operators are advised to first consult their installer.
SMA Service Line ChecklistInternational SMA Service Line
Our expert teams are available Monday to Friday from 9:00 a.m. to 4:00 p.m.
Headquarters
Niestetal
SMA Service Line
(international toll-free)
00800 SMA SERVICE (+800 762 7378423)
SMA Online Service Center
SMA South America SPA
Horario de Servicio:
Lunes a Jueves 10:00 am a 18:00 hrs
Viernes 10:00 am a 16:00 hrs
Headquarters
Santiago de Chile
SMA Service Line
SMA Online Service Center
Residential/Commercial Service Email
SMA Australia Pty Ltd.
Headquarters
Sydney
SMA Service Line (toll free for Australia)
1800 SMA AUS (1800 762 287)
SMA Service Line (international)
SMA Online Service Center
SMA Service Partner Scube Technologies Ltd.
Service Line
Contact: Sujoy Ghosh
SMA Online Service Center
SMA Benelux bv/srl
Our service partner is available Monday to Friday from 9:00 a.m. to 4:00 p.m.
Headquarters
Mechelen
SMA Online Service Center
SMA South America SPA
Headquarters
Brasil
SMA Service Line
SMA Online Service Center
Brazil Residential/Commercial Service Phone Number
Brazil Residential Commercial Service Email
SMA Service Partner Renovatio Solar
Service Line
SMA Online Service Center
SMA CANADA, INC.
Headquarters
Toronto
SMA Service Line
(toll free for Canada)
+1 877-MY-SMATech (+1 877-697-6283)
SMA Service Partner TERMS a.s.
Our service partner is available Monday to Friday from 8:00 a.m. to 4:00 p.m.
Service Line
SMA Online Service Center
SMA FRANCE S.A.S.
Our expert teams are available Monday to Friday from 8:00 a.m. to 4:00 p.m.
SMA Solar Technology AG
Our expert teams are available Monday to Friday from 9:00 a.m. to 4:00 p.m.
SMA Service Partner AKTOR FM.
Our service partner is available Monday to Friday from 9:00 a.m. to 5:00 p.m.
Service Line
SMA Online Service Center
SMA Solar India Pvt. Ltd.
Headquarters
Mumbai
SMA Service Line
+91 22 61713888
+91 22 61713899 (WhatsApp)
+91 22 61713899 (WhatsApp)
SMA Online Service Center
SMA Service Partner PT Biana Daya Nusantara
Service Line
Contact: Teddy Suwignjo
SMA Online Service Center
SMA Italia S.r.l.
Our expert teams are available Monday to Friday from 9:00 a.m. to 5:00 p.m.
SMA JAPAN K.K
Headquarters
Tokyo
SMA Service Line
SMA Online Service Center
SMA Service Partner Al-Rowwad for Electrical Substations
Our service partner is available Sunday to Thursday from 8:30 a.m. to 5:30 p.m.
Service Line
SMA Technology Korea Co., Ltd.
SMA Service Partner Koennen Technology
Service Line
Contact: C P Wong
SMA Online Service Center
Servicio Técnico Residencial, Comercial e Industrial
Horario de Servicio, Lunes a Viernes de 09:00 am a 16:00 hrs (Zona Centro)
Service Line
SMA Online Service Center
SMA Service Partner Megatron Energy Services
Our service partner is available Monday to Friday from 9:00 a.m. to 5:00 p.m.
Service Line
SMA Service Partner ESI Philippines Transformer Service Corp.
Service Line
Contact: Norgielyn Mañago
SMA Online Service Center
SMA Service Partner TERMS a.s.
Our service partner is available Monday to Friday from 8:00 a.m. to 4:00 p.m.
Service Line
SMA Online Service Center
SMA Service Partner FF SOLAR ENERGIAS RENOVÁVEIS, LDA
Our service partner is available Monday to Friday from 9:00 am to 1:00 pm and 2:00 pm to 6:00 pm
Service Line
SMA Online Service Center
SMA Service Partner Solar Hive
Service Line
Contact: David Zhang
SMA Online Service Center
SMA Solar Technology South Africa Pty Ltd.
Our expert teams are available Monday to Friday from 8:00 a.m. to 4:00 p.m.
Headquarters
Cape Town
SMA Service Line
(ShareCall number / local rate for South Africa)
International
SMA Online Service Center
SMA Ibérica Tecnología Solar, S.L.U.
Our expert teams are available Monday to Friday from 9:00 a.m. to 5:00 p.m.
Headquarters
Barcelona
SMA Service Line Iberica
SMA Online Service Center
SMA Service Partner SJ SOLAR and STORAGE LANKA
Service Line
Contact: SJ Dinesh
SMA Online Service Center
SMA Service Partner Tirathai E & S
Service Line
Contact: Teerawat Patcharatrakul
SMA Online Service Center
SMA Service Partner DEKOM Ltd. Şti.
Our service partner is available Monday to Friday from 9:00 a.m. to 4:00 p.m.
Service Line
SMA Online Service Center
SMA Solar Technology Middle East
Our expert teams are available Sunday to Thursday from 8:30 a.m. to 4:30 p.m.
SMA Solar UK Ltd.
Our expert teams are available Monday to Friday from 8:00 a.m. to 4:00 p.m.
Headquarters
Milton Keynes
SMA Service Line
SMA Online Service Center
SMA AMERICA, LLC
Headquarters
Rocklin, CA
Online Service Center:
SMA Service Line
(toll free for USA, Canada and Puerto Rico)
+1 877-MY-SMATech (+1 877-697-6283)
SMA Service Partner Vietnam Service New Energy
Service Line
Contact: Minh Tai Tran
SMA Online Service Center